Managed IT Services
Many small businesses don’t need, and can’t afford a full time IT professional. Managed IT Service is the answer. Larger organizations may want their IT staff to focus on specific IT duties and offload others to an MSP to reduce their cost and complexity of an internal IT department.
Managed IT service empowers your business by delegating the responsibility of managing one or more aspects of your technology to a managed service provider, also known as an MSP.
BOOTS ON THE GROUND? Yes.
FRIENDLY, ONSITE SUPPORT PROVIDED BY LOCAL IT PROFESSIONALS
Outsourcing Your IT Overseas Puts Your Business At Risk. Located in Addison, Texas our certified IT Professionals are standing by to assist you.
Meet Our Managed IT Services Team
Matthew Hunn
President / CEO
Addison, Texas
Hannah Ross
Help Desk Manager
Denton, Texas
Harrison Ross
Operations Manager
Dallas, Texas
Matt Chaffee
Systems Admin
Plano, Texas
Network Documentation
All MDH Tech managed IT agreements include technical network documentation at no cost to the business. Our team documents all essential information about your environment. You may ask for a copy of the network documentation we have composed for your business at any time. You may also submit vital documentation for your business to MDH Tech for safe keeping. The important reasons we keep appropriate network documentation are:
- Less time-consuming research will need to be done to fix recurring network issues
- Detailed documentation allows all users to follow the same processes and procedures consistency across the network which will help reduce problems and errors
- Valuable and important information will not be lost when a knowledgeable employee leaves the company
- Documentation will help the business when on-boarding a new employee
- Administrative Logins
- Vendor Information
- Network Configuration
- Server Rack diagrams
- Cloud Architecture
- User Profile Information
- Serial Numbers
- Software Downloads
- Special Instructions
- Hardware Directory
- Software Directory
- Servers
- Directory Structure
- Data
- IT Plan
- Current Resources
- Cable Diagrams
- Recovery Plans
- IP Address Allocation
- WiFi Diagram
- Support Ticket History
- BDR Procedures
CAN YOU AFFORD US ? HECK YEA !
RMM - Core Service -
Office 365
Desktop Backups
Server Backups
Those are the most common services but we offer so much more, let’s get together and discuss a quote tailored specifically for YOU!
READY TO GO?
We greatly appreciate the opportunity to win your business. Allow us to prepare a quote for managed IT services to get the best price and plan to fit your needs.
“We have the best tools available to manage our customers systems and network. Our managed IT services are the most effective way for small businesses to get the IT they need to run their organization.”
Matthew Hunn, CEO | MDH Technologies LLC
MANAGED IT SERVICES FAQ
Take Your Business To The Next Level With Managed IT Services!
RMM
Offsite Backups
SPAM Filtering
Help Desk
PROACTIVE MANAGED IT SERVICE
Using managed IT services from MDH Technologies effectively allows us to become your IT department.
Why is network documentation so important?
Good network documentation helps administrators and IT professionals keep the network running smoothly and efficiently and assists with quick problem resolution. Proper documentation is created as we work to ensure the company retains all the knowledge that went into creating the network as well as how to maintain and upgrade it. We gather information about how the network is connected and organized including components such as monitors, hard drives, power strips, routers and cables. A software directory will keep an inventory of all applications authorized for use, the names of the applications and where they are installed. It is also important to keep track of how many software licenses you currently have and the service level agreements for these applications. You will be glad you took the time to document this information if you are ever subject to a software audit so you can prove that your company is compliant. It is also important to know what to do to restore lost data and how data will be preserved from failing hardware. Documentation of the backup data location, how often backups occur, which type of data is backed up, and how backups are accessed and restored is important information to those who need it. Other IT companies with poor documentation practices may constantly pester your staff for logins and other information. Beware of companies that keep all the documentation “in their head” or do not document well. MDH Tech can also audit and document your environment as a service even if you’re not looking for managed services.