Remote Management And Monitoring

MDH Tech-Bridge, our Remote Monitoring & Management System (RMM), allows our technicians to respond quickly using remote access to your business computer systems. Remote tech support is a great feature, in most cases, you will not have to wait for a technician to travel to your business.

When an alert is triggered from Tech-Bridge, a support ticket is created at our Network Operations Center (NOC). MDH Tech network administrators will work proactively to resolve the technical issue. This platform allows us to address IT matters and in most cases, we can repair it before it causes downtime or malfunction for the business.

Our expert team will craft tailored IT solutions aligned with your unique business goals to increase your business efficiency, productivity, and ROI, while also ensuring cyber security protection. MDH Tech will also analyze the business occupational environment to include other variables such as, hardware and software systems, the capacity of the system for storage and transmission of critical information.

The RMM system allows MDH Tech to remotely access your computer systems after business hours. Our NOC can manage and schedule administrative and preventive maintenance tasks and these procedures will run during off-peak hours, after hours, and holidays. Your business will experience fewer interruptions and have the capability for more optimized time because we custom design our Tech-Bridge RMM software to fit your specific business continuity plan.

MDH Tech will manage and maintain your business IT systems and software so everything from your servers to your printers can always operate at peak performance to provide the maximum value, security and increase the return on your investment.